Bobby

Babak Zamani

SYDNEY - AUSTRALIA

 Chippendale NSW 2008

 +61 0402 737 185

 babak@lifeofthought.com

Profile

An innovative, creative and highly motivated IT Supporter with international experience in the delivery of contracted IT services to clients in Finance & Banking sectors, business start-up and customer service

Key Strengths:

·          A sharp analytical and lateral logical mind with the ability to think strategically

·          Excellent communication and presentation skills, able to relate across all social and cultural boundaries

·          Proven record of building mutually beneficial relationships

·          Able to influence people without the use of direct authority

·          Highly organised, able to prioritise tasks and work to demanding deadlines

·          Able to make decisions and solve problems within corporate guidelines

The ability to communicate

·          complex technical information in a user friendly manner

·          A self-starter who is a willing and supportive team member with natural leadership skills and a consultative management style

·          A willing trainer and mentor

·          Strong personal loyalty and integrity

 

Objective:

To continue a dynamic career in the Information Technology industry in an IT Support or Administration role to contribute to the efficiency and profitability of a people focused company.

career path

May 2008 to present (Part time)

IT Supporter, Universal Micro Pty Ltd

Apr 2008 to present (Part time)

Computer & Printer Technician, Copying Australia Pty Ltd

2004 to 2007

System Manager/IT Support, Iran Argham Company (A division on NCR)

2003 to 2005

Proprietor/Systems Manager, Danesh Hafezeh Zaman Shahin Company, Iran

2000 to 2002

Network Engineer/IT Support, Informatics Services Corporation, Iran

1998 to 1999 (Part time while studying)

IT System Developer/ Programmer, Danesh Informatics Hafezeh (Knowledge of Informatics Memory)

KEY experience &ACHIEVEMENTS 

IT SUPPORTER, UNIVERSAL MICRO PTY LTD, Part Time, Morisset NSW Australia

Responsibilities and Duties:

·            Providing technical services and Level 2 & 3 support to PC on site & remotely

·            Working in a team environment

·            Set up, Configure, Maintained, Diagnosed and Troubleshot Desktop PC and Laptops as well as repairs and upgrades in workshop environment or on site.

·            updated, Data recovery and problems solved of software and application programs; Windows Vista, XP, device drivers, Ms Office suite, Norton Ghost server and data recovery utilities.

·            Ensuring the delivery of quality timely customer service that meets or exceeds customer SLA and company policies

·            Providing user training, writing of setup procedures & operations manuals

·            Assisting colleagues as required

·            Ensuring compliance with OH&S and corporate guidelines

 

IT TECHNICIAN, COPYING AUSTRALIA PTY LTD, Casual, Auburn Australia

Providing 1^st/2^nd level support and technical service for Leaser, Canon & Brother printers via telephone, remotely and in person

 

System Manager/IT Support, Iran Argham Company (A division on NCR)

Providing level 2^nd and 3^rd support to the banking sector operating systems and hardware including desktops & servers PCs, printers & ATMs. Software included Windows, Bank World ATM Client & Client Distributor, Aptra 4.2.2, NDC, OS, and Banking Application. LAN of banking system include Configured and Troubleshot TCP/IP, X.25 Network and coordinated system versions upgraded, updated and back-up or data recovery action.

 

Director/Systems Manager, Danesh Hafezeh Zaman Shahin Company, Iran

Computer Systems Service & Support Company established from start-up

Achievements:

·            Built a core of regular clients in business, industry and personal computer sectors

·            Specialist in desktop applications and Windows platforms for accounting & warehouse sectors

·            Setup, installed and commissioned systems including LAN and peripherals on site

·            Technical documentation including hardware specifications, LAN or System design.

 Projects:

• Network  and computer contract in Sahar engineer work-shop:

  • Network Local Area Network (LAN) Test, and evaluate network systems.

  • Tests and monitors software, hardware, and peripheral equipment to evaluate use

• Web site design Projects and Graphic design Poster, Billboard, Tracked and Banner

  • Shabakeh Data pardazi and Esfahan eCommerce Co. contract www.net-dadeh.net

  • Web site Life of Thought ePublication design

www.lifeofthought.com

• Web Site design www.hmazaheri.com

• E-machine Contract for Supporting Emachine PCs in our regional.

• Local City Counsel (Shoraye Shahr Shahin Shahr) Automatic Office Software Data base System project.

  • System and Database Analyst and Design (Waterfall model and SSADM 4.0 methods)

  • Delphi 3 and MS SQL server 2000

  • Writes instructions to guide operating personnel during production runs

Network Engineer/IT Support, Informatics Services Corporation, Iran

Achievements:

·         Maintained and administrated LAN system using Windows NT Server and local office software systems

·            Supervised support and service for 150 users

·            Setup and administrated Gateway & Server system for a network of 50 bank branches

·            Developed and implemented disaster recovery plan and procedures

Projects:

1. ATM face System project was upgrading old version of hardware and software of ATM 5084 up to five generation version of application software and network connection compatibilities like convert form NCR NDC standard to WOSA standard, for utilizing in automatic banking system.

2. ATM Mechanization database application software project (Analyst,Design and Programming of Database software for storage ATMs)

• System Analyst, software Design (SSADM method), Programming (Delphi 3 and SQL server 7).

• Convert and Analyst ATM maintenance and warehouse system specifications in detailed for coding into computer language and Data base application may utilize and considering by MIS layer managers in a workflow charts or diagrams reports.

• Writes instructions and technical documentation to guide operating personnel and software supporter during project runs for developing, subsequent revisions and supporting.

IT Supporter, Khorram Shahr Base, 1999 – 2000

Achievements

• Hardware and Software support for System and equipments Printer 1170, 2170 and telecommunication systems.

• Design and implementation of computer Network and Administrator

  • For 15 Node and 2 Server NT4 server and Back up server

  • Coaxial Cabling and BNC connections

  • Protocol NetBIOS,  Topology: Peer to peer

  • Dos6.22 operation connected to NT server with OS LAN 2 application. Two Nodes.

• Arms Storage Mechanization System project

  • System Analyst, software Design (software engineering principles)-DFD, System design and maintenance-, Database Design (SSADM 4), and Application programming with Delphi 3 and Paradox 5 for windows.

  • Application Test, Supporting and Developing

  • Write Technical and User document

  • Training Course computer users. Utilized DOS and Windows 98 and the mechanized system application.

Data Base Programmer, Danesh Informatic Hafezeh Co.Jan.1999- July.1999

Achievements

• Tests, corrects errors, and modifies changes to programs or to data base

• Convert project specifications and statements of problems and procedures to detailed logical flow charts for coding into computer language. Develop and write computer programs to store, locate, and retrieve specific in PARTS CATALOG project and co-ordinate in Railway Maintenance Data Base system project.

• Writes instructions to guide Users and Technical supporting and software developer group during application runs

• Delphi 1.0 programmer with Paradox 4.0 DBMS.